Returns Policy

Returns Policy main image Returns Policy image

CHANGE OF MIND AND PURCHASES MADE IN ERROR:

​RooRoo does not accept returns for products which you may have purchased in error or have had a "Change or mind"

Please choose your product carefully and contact us if there is any other information you need on a product before making your purchase.

MINOR AND MAJOR FAULTS, SHORT OR LONG-TERM FAILURE:

The Company guarantees to the Buyer that the goods will be free from defects caused by faulty materials or poor workmanship for a reasonable period of time based on the product's value and intended purpose (i.e, generally no longer than 12 months from the date of purchase for domestic use, unless it is reasonably expected to be a longer period of time) and for a period no longer than 90 calendar days from the date of purchase for commercial use unless otherwise stated in the listing or advertisement at the time of purchase. This warranty does not cover minor accessories or attachments or consumable parts, including but not limited to, chainsaw chains, pull starts, cutting blades or discs, instrument strings, product bags and cases, and carry straps etc. Examination by The Company of such goods (or photos of the faulty goods if requested) shall disclose to its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, other incorrect or lack of proper maintenance, opening cartons with blades, or by repair or alteration not affected by the company. Further item specific failures for products such as fuel powered products, trampolines, outdoor structures (gazebos, tents, and umbrellas), bedding, and pool covers are detailed later in this document.

 

CONDITIONS FOR WARRANTY UNDER SHORT-TERM OR LONG-TERM FAILURE:

  • Warranty claims must be made within a reasonable period of time of the defect being discovered

  • The product must not be used after any problem or defect is detected, failing which, all guarantees and warranties applicable to that product or part will be rendered void.

  • Warranty claims are limited to the original warranty period from the date of purchase

  • All warranties only apply to the original purchaser, and are not transferable

  • The Company may require pictures of, or return of the faulty/damaged item(s) or parts

  • Re-delivery of the repaired item or replacement parts will be at the cost of The Company where the warranty claim is found to be a legitimate claim under the terms of this warranty

  • The Australian Consumer Law provides certain guarantees to consumers when they purchase goods and these guarantees cannot be excluded, restricted or modified. These consumer guarantees are different to, and separate from, this warranty, which is given voluntarily by the Warrantor. The time limit of consumer guarantees varies depending on the price and quality of the goods and may extend beyond this warranty or any applicable warranty provided by the manufacturer of the goods.

  • On occasion The Company may supply a full or partial refund as compensation for item damage, failure, or restricted function, subject to this being permitted under Australian Consumer Law, and agreed to between The Company and the Purchaser.

  • Unless otherwise stated in the advertisement this warranty does not apply to items sold as ex-demo, or used.

DOA: FAULTY OR DAMAGED ON ARRIVAL WARRANTY CLAIMS:

This provision is an extension of the regular warranty condition for ‘Product Failure’ as described above and covers items damaged in transit, missing parts, partial delivery, or items having existing defects on delivery.

  • Claims under this provision will only be accepted within reasonable period of time from the date of delivery (usually 7 calendar days)

  • The buyer must inform The Company by email or in writing within the reasonable period after delivery of the item being received in a damaged on arrival state.

  • Cuts and scratches to the product caused by opening cartons with blades etc are not covered under warranty

  • Unless otherwise stated in the advertisement this clause does not apply to items sold as ex-demo, or used

RETURNING ITEMS WHERE REQUESTED BY THE COMPANY:

  • When required by The Company, goods may need to be returned to The Company to effect the warranty.

  • No refunds or replacements will be issued prior to the returned goods or parts being received by The Company

  • Items must be authorised for return by The Company prior to the goods being returned. The Company will issue the customer a ‘Return Authority’ number (RA) which must be included with the returned item

  • Return freight costs are to be bourne by The Purchaser.

  • All returned goods must arrive back with The Company no later than 14 days from the date the RA was issued

  • The Company may require up to 14 days after receiving the returned item to assess and/or repair the problem prior to initiating any return or refund

 

AUSTRALIAN CONSUMER RIGHTS

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au.